bhd99 Terms & Conditions — Please Read Before Playing

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and bhd99 ("bhd99", "we", "us", "the Platform"). By accessing, registering an account on, or using any part of the bhd99 platform — including its website, mobile browser interface, games, sportsbook, payment facilities, promotions, and customer support services — you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the bhd99 platform.

These Terms apply to all users of the bhd99 platform regardless of their location within Bangladesh, including players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other cities and districts. bhd99 reserves the right to amend these Terms at any time. Continued use of the platform following the publication of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

To be eligible to register and use the bhd99 platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age. bhd99 may request documentary evidence of your date of birth at any point and reserves the right to suspend your account pending age verification.
• You are acting on your own behalf and not as an agent or nominee of any third party. You may not open or operate an account on behalf of another person.
• You are not a current or former employee, contractor, director, officer, or close family member of an employee of bhd99 or any of its affiliated entities, software providers, or payment processors.
• You have not previously been banned or excluded from the bhd99 platform or any related gaming platform operated by bhd99 or its affiliates, whether voluntarily or by a decision of bhd99.

Each individual may hold only one registered account on the bhd99 platform. The registration of multiple accounts by the same individual — whether using different names, phone numbers, payment details, or device identifiers — is strictly prohibited. Upon registration, you agree to provide accurate, current, and complete information. You must notify bhd99 promptly of any changes to the information provided at registration, in particular changes to your registered mobile number. The following responsibilities attach to your account:

• You are solely responsible for all activity that occurs under your account. You must not share your username, password, or one-time verification codes with any third party. bhd99 will not be held liable for any loss or damage arising from your failure to maintain the security of your account credentials.
• You must immediately notify bhd99 customer support if you suspect that your account has been compromised, accessed without your authorisation, or that your registered mobile number has been taken over by a third party.
• bhd99 reserves the right to require identity verification (KYC) from any account holder at any time. Failure to complete identity verification within the requested timeframe may result in account suspension and withholding of withdrawal requests until verification is complete.
• You must not allow any other person to access or use your bhd99 account. If bhd99 reasonably believes that a third party is using or has used your account, bhd99 may suspend the account pending investigation, and any winnings generated during the period of suspected misuse may be withheld.

bhd99 accounts are non-transferable. You may not sell, transfer, assign, or otherwise dispose of your account or any rights attached to it, including any account balance, bonus credits, or VIP status, to any other person.

All financial transactions on the bhd99 platform are conducted in Bangladeshi Taka (BDT). bhd99 supports deposits and withdrawals via bKash, Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay. All four channels are available with no processing fees charged by bhd99. The following payment policies apply to all transactions:

• The minimum deposit amount is ৳200 per transaction. There is no maximum deposit limit unless specifically imposed by bhd99 on individual accounts for responsible gaming or security purposes. Deposits are credited to your bhd99 account balance within seconds of the mobile banking transfer completing on your end.
• Withdrawal requests are subject to a minimum amount which may vary by payment channel. Withdrawals will only be processed to the same mobile banking account or channel used for deposits unless prior written approval has been obtained from bhd99 customer support. This policy exists to prevent money laundering and to protect account holders from fraudulent withdrawal requests.
• bhd99 is required to carry out anti-money laundering (AML) checks on all accounts. bhd99 may request documentation to verify the source of funds deposited to your account. Failure to provide requested documentation within the timeframe specified by bhd99 may result in the temporary freezing of your account and the withholding of pending withdrawal requests.
• Deposits made to bhd99 using funds that are later disputed or charged back through your mobile banking provider will result in immediate account suspension. bhd99 reserves the right to reverse any associated winnings and to recover the disputed amount from your account balance.

bhd99 does not accept cash deposits, bank wire transfers, or cryptocurrency payments of any kind. All deposits must be made via the supported mobile banking channels listed above. bhd99 reserves the right to add, remove, or modify supported payment channels at any time with reasonable notice to affected players.

bhd99 offers various promotional bonuses including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and VIP rewards. All bonuses and promotions are subject to the following general conditions, in addition to any specific terms attached to each individual offer:

• All bonuses are subject to a wagering requirement (rollover) that must be met before any bonus-derived winnings can be withdrawn. The specific wagering requirement applicable to each bonus is stated in the terms of that bonus offer. Failure to meet the wagering requirement within the validity period will result in the forfeiture of the bonus and any winnings derived from it.
• Bonuses can only be claimed once per player, per household, per device, per IP address, and per payment method unless the terms of a specific offer state otherwise. bhd99 reserves the right to withhold bonus payments where it determines that multiple accounts are being used to abuse a promotion.
• bhd99 reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice. Where a promotion is cancelled mid-period, bhd99 will make reasonable efforts to honour wagering already completed by players who were actively participating in the promotion at the time of cancellation.
• Bonuses are non-transferable and have no cash equivalent unless specifically stated. Bonus credits may only be used to wager on games and cannot be transferred between accounts, exchanged for cash directly, or withdrawn before the applicable wagering requirement has been satisfied in full.

bhd99 uses Bangladesh Standard Time (BST, UTC+6) as the reference timezone for all time-limited promotions. Offer validity periods, countdown timers, and expiry dates displayed on the bhd99 platform are all calculated in BST. Players are responsible for monitoring offer expiry times and ensuring that wagering requirements are completed within the applicable validity window.

bhd99 is committed to promoting responsible gaming practices across all its services. We provide the following responsible gaming tools to all registered players, accessible from your account settings at any time:

• Deposit limits: You may set daily, weekly, or monthly deposit limits on your account. Once set, a deposit limit can be reduced immediately but may only be increased after a mandatory cooling-off period of 24 to 72 hours, depending on the size of the increase.
• Self-exclusion: You may request a self-exclusion period of 30 days, 90 days, 6 months, 12 months, or permanent self-exclusion. During a self-exclusion period your account will be locked and you will be unable to deposit, play, or claim bonuses. To request self-exclusion, contact bhd99 customer support via the live chat on the platform.
• Reality checks and session time reminders: bhd99 provides optional session duration notifications that alert you when you have been playing for a specified period. These are configurable from your account settings and are intended to help you maintain awareness of the time you spend on the platform.

The following conduct is strictly prohibited on the bhd99 platform. Engaging in any of the following activities may result in immediate account suspension, permanent ban, forfeiture of all funds held in the account, and where applicable, referral to relevant authorities:

• Opening more than one account on the bhd99 platform, whether in your own name or using the identity of another person, whether real or fictitious.
• Using any software, bot, script, algorithm, artificial intelligence tool, or automated system to place bets, manipulate game outcomes, gain an unfair advantage, or exploit any vulnerability in the bhd99 platform.
• Depositing funds derived from illegal or fraudulent activity, including but not limited to funds obtained through theft, fraud, money laundering, or any other criminal enterprise.
• Colluding with other players to fix the outcome of any game, match, or sporting event available for wagering on the bhd99 sportsbook or casino.
• Harassing, threatening, abusing, or defaming bhd99 employees, customer support agents, or other players through any channel, including but not limited to the bhd99 live chat, social media, or messaging applications.

bhd99 employs automated monitoring systems to detect prohibited conduct. Where prohibited conduct is detected, bhd99 may take immediate protective action on the affected account without prior notice and will investigate the matter before communicating a final outcome. Players who believe that protective action has been taken in error may appeal by contacting bhd99 customer support.

All content on the bhd99 platform — including but not limited to software, source code, databases, text, graphics, logos, images, audio and video files, user interface designs, and game assets — is the proprietary property of bhd99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bhd99 platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, republish, transmit, display, modify, create derivative works from, or commercially exploit any part of the bhd99 platform or its content without the prior written consent of bhd99. Unauthorised use of bhd99's intellectual property may result in account termination and may expose you to civil or criminal liability.

To the fullest extent permitted by applicable law, bhd99 shall not be liable to you or any third party for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the bhd99 platform, including but not limited to:

• Loss of profits, loss of revenue, loss of data, or loss of gaming opportunities arising from platform downtime, maintenance windows, technical errors, or interruptions to service — whether or not bhd99 had been advised of the possibility of such loss.
• Losses arising from delays in deposit crediting or withdrawal processing that are attributable to the mobile banking provider (bKash, Nagad, Rocket, Upay) rather than to bhd99 directly.
• Any loss or damage arising from your failure to maintain the security of your account credentials, including losses resulting from unauthorised access to your account by a third party who obtained your login details as a result of your own negligence or breach of these Terms.

bhd99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By accepting these Terms, you also accept the bhd99 Privacy Policy in its entirety. Your personal data — including your registered mobile number, transaction history, device information, and gameplay records — is collected for the purposes of account management, fraud prevention, responsible gaming compliance, and improvement of bhd99 services. bhd99 does not sell your personal data to third parties. All personal data held by bhd99 is protected by 256-bit SSL encryption. For full details of how bhd99 collects, uses, retains, and protects your personal data, please refer to the bhd99 Privacy Policy available on the platform.

bhd99 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, in any of the following circumstances:

• Where bhd99 reasonably suspects or determines that you have breached any provision of these Terms, including but not limited to the prohibited conduct provisions in Section 7 above.
• Where bhd99 is required to do so by any applicable law, regulation, court order, or instruction from a relevant regulatory or law enforcement authority.
• Where you request voluntary self-exclusion or voluntary account closure. In the case of voluntary closure, any remaining balance after the satisfaction of pending wagering requirements will be returned to you via your registered payment channel within a reasonable timeframe.

bhd99 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, bhd99 will make reasonable efforts to notify registered players via the contact details held on their account, which may include an in-platform notification, an SMS to the registered mobile number, or a prominent notice on the bhd99 website. The revised Terms will take effect from the date stated in the amendment notice. Your continued use of the bhd99 platform after that date will constitute your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account prior to the effective date of the amendment. It is your responsibility to read any amendment notices carefully and to review these Terms periodically to ensure you are aware of the current version.

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and bhd99 arising out of or in connection with your use of the platform, both parties agree to first attempt to resolve the matter through good-faith negotiation. You may contact bhd99 customer support via the live chat on the platform or by email at [email protected] to initiate a dispute resolution request. bhd99 will acknowledge your query and aim to provide a substantive response within 5 business days of receipt. Where a dispute cannot be resolved through direct negotiation, both parties agree to submit to a binding arbitration process conducted in accordance with applicable rules, with proceedings to take place under Bangladesh Standard Time.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to make a responsible gaming request, initiate a dispute, or request account closure, please contact the bhd99 customer support team. Support is available 24 hours a day, 7 days a week, via the live chat facility on the bhd99 platform. You may also reach the bhd99 support team by email at [email protected]. Please note that the email address is provided for written correspondence only and is not a clickable link. When contacting support, please have your registered mobile number and account details ready to allow the support team to locate your account and assist you promptly.